• Refunds and complaints

Returns and complaints


The customer has the right to return the goods intact.

On the other hand, liquids, bases, aromas and similar substances are not returnable for the sake of customer safety.

The maximum time for a refund is 30 days plus 14 days for delivery.

The customer bears the direct cost of returning the goods.

In the application, please send the return form to zgloszenia@e-peto.pl


The warranty covers batteries.

The warranty does not apply to consumables such as heaters, atomizers,

the exceptions are leaks or damages caused irrespective of the customer or use.


For a complaint, please complete the short form and send it to zgloszenia@e-peto.pl

We recommend that you attach a photo of the fault to your message, this will speed up the handling process.

We respond to requests within 14 days of receiving the information.

All further procedures depend on the store's decision, all messages will be sent electronically.

  • Conditional access to the store

Are you over 18 years ?